Centralized support without losing control
Avoid forcing the team to switch between WhatsApp, email, and other channels. AITHA Customer Service centralizes conversations and tickets with history, automates recurring responses, and transfers to an operator when needed.
Support Capabilities
Manage post-sales with the right tools
Unified Inbox
Bring together web, WhatsApp, Instagram, Facebook Messenger, email, and enabled connectors. The team works from a shared inbox with centralized history.
Contact History
Preserve complete context by contact or conversation to keep continuity between sessions, channels, and agents.
Organization and Metrics
Use statuses, tags, queues, and owners. Record entries, activity, response times, transfers, and recurring topics.
Bot-to-Human Handoff
Transfer the conversation to an operator through configured rules or manual intervention while preserving context.
Operating model
Documented flow from an incoming query to traceable support
Entry and identification
The query arrives from a connected channel and is associated with a contact, channel, and history.
Bot and classification
The bot answers frequent questions, guides defined flows, or requests initial data.
Web or mobile support
Agents read, reply, reassign, close, and follow up from the web interface or mobile app.
Optional AI
AITHA AI can add assisted classification, document lookup, suggestions, and summaries when enabled by the project.
Build your solution on a solid base
If you need support, system integration, or applied AI in verifiable workflows, AITHA Customer Service provides a reusable base and direct support from the team that builds it.